Xero sync error: This invoice was modified in Bill.com after a payment was made. These changes should be recorded manually in Xero.
Why the sync error occurs
This error occurs when an invoice has been edited in Cashflow360 after a payment has been made, and applied, to it in Xero.
Edits made on the invoice can be reviewed in the audit trail. To view the audit trail of the invoice:
- Select Invoices in the navigation menu
- Select the Invoice number
- Select More actions
- Select Audit Trail
How to fix the sync error
To fix the error:
- Manually update any changes needed in Xero
- Select Resolve on the sync status page
- Select I've updated this invoice in Xero; remove this error and sync future updates
- Select Confirm
- Sync again