Cancel Bill.com to enroll in Cashflow360

If canceling a Bill.com account to enroll in Cashflow360, here are some recommended steps to follow before canceling the Bill.com account.

Collect Payment Network ID's (PNI) for vendors setup for ePayments via the Network

For vendors that you have invited to connect via the Bill.com Network to pay electronically, collect Payment Network ID's (PNI) for these vendors. PNI's can be found on each vendors record.

  • These vendors will need to be connected again manually from within the new account. Entering the PNI on their new vendor record in the new Cashflow360 account will ensure reconnecting to the same account your vendor has created.
    • The Payment Network ID is not available on vendor export, it will need to be gathered manually PNI on Java Vendor record PNI on Neo Vendor record
  • If bank account details were added manually for any vendors, they will need to be entered again in the new Cashflow360 account
    • For security purposes, this information will not be displayed in the Bill.com account

Request historical data, if necessary

If cancelling a Bill.com account and needing a copy of historical records, order a DVD by submitting an email request to Bill.com Support from an Administrator on the account. The DVD will take 2-3 weeks to arrive. DVD will include:

  • Company Documents: Original File, Created Date, Name (in the original format it was uploaded)
  • Vendor & Customer Documents: Original File, Created Date, Vendor Name, Name (in the original format it was uploaded)
  • Vendor & Customer Bills & Invoices: Original File, Created Date, Vendor, Invoice Number, Amount (in the original format it was uploaded)
  • Vendor Credits: Original File, Created Date, Vendor, Ref Number, Amount (in the original format it was uploaded)
  • Checks: Vendor Name, Payment Amount, Check Number, Check Date (in PDF format)
  • Notes
    • Historical data is for your records only, not to be imported into the new Cashflow360 account
    • A historical DVD is not available for Cashflow360 accounts

Check for payments that have not cleared yet

Check for in flight payments in the Bill.com account from the outgoing and incoming payments screens

  • Accounts cannot be cancelled if there are still payments in flight
    • Outgoing
      • Scheduled payments
        • Cancel scheduled payments or
        • Wait for payment to process and clear
      • Uncashed, Returned or Failed payments
        • Void any payments that have not cleared yet or
        • Wait for payments to clear
      • Pending Void and remit credits
        • Wait for void credits to clear
      • Failed Void and remit credits
        • Contact Customer support to have the credit redirected to a different bank account
          • To contact Customer Support, log into the account, visit the Support Center and select Contact Us
    • Incoming
      • Ensure payments have a Payment Date (the date your customer's payment is deposited into your bank account) prior to the current date
  • Once there are no in flight payments, a Bill.com account can be cancelled

Perform one last sync

Perform one last sync to ensure both Bill.com and your accounting system file is up to date

  • QuickBooks Desktop: Select Sync on the Bill.com Sync Dashboard
  • QuickBooks Online, Xero, NetSuite and Intacct: Select Sync Now from the Settings page

Cancel steps for the Bill.com account

To cancel an account, an Administrator on the Bill.com account will need to submit a request by performing the following steps:

  1. Log into the Bill.com account
  2. Select settings
  3. Under Your Account With Us, select Billing
  4. Select cancel in the phrase "I want to cancel my service" at the bottom of the page
  5. Select a reason for the cancellation and provide any comments or feedback regarding your cancellation
  6. Select Confirm

Once the Bill.com account is inactive, if syncing with accounting software, the sync is automatically disconnected.

  • Note: If canceling after the trial period or in the middle of a billing period, a prorated amount will be due for the time the account was active, and a final statement will be generated and sent to Administrator users

You can now enroll in Cashflow360!

If using an accounting software that directly integrates with Cashflow360, information will sync over from the accounting software into the new Cashflow360 account.

If not using an accounting software that integrates directly, import data using .csv files.