Cancel Cashflow360 to enroll in Bill.com

If canceling a Cashflow360 account to enroll in Bill.com, here are some recommended steps to follow before canceling the Cashflow360 account.

Collect Payment Network ID's (PNI) for vendors setup for ePayments via the Network

For vendors that you have invited to connect via the Bill.com Network to pay electronically, collect Payment Network ID's (PNI) for these vendors. PNI's can be found on each vendors record.

• These vendors will need to be connected again manually from within the new account. Entering the PNI on their new vendor record in the new Bill.com account will ensure reconnecting to the same account your vendor has created.
  • The Payment Network ID is not available on vendor export, it will need to be gathered manually
    
• If bank account details were added manually for any vendors, they will need to be entered again in the new Bill.com account
  • For security purposes, this information will not be displayed in the Cashflow360 account

Retrieve historical data

If not using an accounting software that directly integrates with Cashflow360, export any historical data needed via .csv files

• Note: Historical data is for your records only, not to be imported into the new Bill.com account

Check for payments that have not cleared yet

Check for in flight payments in the Cashflow360 account from the outgoing and incoming payments screens

• Accounts cannot be cancelled if there are still payments in flight
  • Outgoing
    • Scheduled payments
      • Cancel scheduled payments or
      • Wait for payment to process and clear
    • Uncashed, Returned or Failed payments
      • Void any payments that have not cleared yet or
      • Wait for payments to clear
    • Pending Void and remit credits
      • Wait for void credits to clear
    • Failed Void and remit credits
      • Contact Customer support to have the credit redirected to a different bank account
        • To contact Customer Support, log into the account, visit the Support Center and select Contact Us
  • Incoming
    • Ensure payments have a Payment Date (the date your customer's payment is deposited into your bank account) prior to the current date
• Once there are no in flight payments, a Cashflow360 account can be cancelled

Deactivate collaborator users

Deactivate any collaborator users that you have added to the Cashflow360 account.

Perform one last sync

Perform one last sync to ensure both Cashflow360 and your accounting system is up to date

• QuickBooks Desktop: Select Sync on the Bill.com Sync Dashboard
• QuickBooks Online, Xero, NetSuite and Intacct: Select Sync Now from the Settings page

Cancel steps for a Cashflow360 account

To cancel the Cashflow360 account, the Chase online banking System Administrator will need to perform the following steps:

1. Log in to Chase online banking
2. Select Account Management
3. Select Profile & Settings
4. Select Chase Cashflow360
5. Select Unenroll

Once the account is inactivated the Security Admininstrator will receive an automated cancel confirmation email.

Enroll in Bill.com

You can now enroll in Bill.com from https://www.bill.com/signup/.

If using an accounting software that directly integrate with Bill.com, information will sync over from the accounting software into the new Bill.com account.

If not using an accounting software that integrates directly, import data using .csv files.