Manage Returned Checks
What is a returned check?
If a check sent by Cashflow360 is unable to be delivered via USPS, it is mailed back to our offices and destroyed, and we notify your payer and admin via email, as well as add a to do list notification.
Note: Due to current circumstances, returned checks may increase due to your vendors' potentially closed businesses and reduced business hours. We highly suggest contacting your vendors to ensure they'll be receiving mail, before sending paper checks.
- What is a returned check?
- Why was a check returned?
- What happens when a check payment is returned?
- What if my vendor returns a check to me?
- How will it sync?
What is a returned check?
If a check sent by Cashflow360 is unable to be delivered via USPS, it's mailed back to our offices and destroyed. We notify Cashflow360 users via email. The payment is voided and the funds are credited back to your bank account.
Why was a check returned?
There can be a number of reasons why checks are returned. The most common ones are as follows:
- Invalid mailing address
- Check can't be delivered due to incorrect address
- Insufficient information on check or invoice
- The vendor doesn't know how to apply the payment with the given information
- Duplicate payment
- Payment was already received from the vendor regarding the payment account
We're unable to obtain detailed information from USPS on the reason for the returned check as they don't keep those records. We suggest contacting the vendor to be sure you have their current address including any suite numbers or additional details, make sure they expect the payment so they don't return to sender, etc. then issue a new payment.
What happens when a check payment is returned?
A returned check payment is voided and the funds are credited back to your bank account.
The bill the payment is for will return to unpaid status. You can issue a new payment for the bill or delete it if it no longer needs to be paid.
If issuing a new payment, correct any issues that led to the check being returned, for example an incorrect address, before issuing a new payment.
What if my vendor returns a check to me?
If your vendor has returned the check to you and will not be deposited, void the payment in Cashflow360. When a check is voided, we issue a stop payment. There is no need to return the check to us. Simply destroy the check after it has been voided in the system.
How will it sync?
When a returned check is voided and funds remitted, it'll attempt to sync to your accounting software if you sync with one, and may cause errors if the payment date is within a closed period. You can clear these errors from your sync status page if the option is available, or contact Customer Support for assistance.