Oracle NetSuite Sync Error: USER_ERROR: Please enter value(s) for: Cost Centre
Why the Sync Error occurs
In NetSuite, the department classification may have been renamed "Cost Centre" and made it a mandatory field for Payments/Bills. Given that the department field for Payments/Bills (at the bill body level, not the line item level) isn't available or mandatory, the sync can't pass the value for it when syncing Payments/Bills to NetSuite.
How to Fix the Sync Error
To resolve, assign a default value for departments in the Bill.com Preferences in NetSuite:
- In NetSuite, go to Customization > Lists, Records, > Fields > Record Types
- Select List to the right of Bill.com Preferences
- Select Edit to the left of the subsidiary name
- Select the Transactions tab
- Enter a value in the Default Payables Department field
- Check the Transactions Preferences Setup Complete box
- Select Save
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