Find and restore a deleted record

We understand that part of the audit process involves being able to find things later and reference the audit trails. You may also need to restore deleted items.

Most lists include a Show Inactive option to display deleted objects. You can then select the record to view, review the audit trail, any associated documents, or restore the deleted/inactive object if possible.

Below are the most commonly searched deleted/inactive records. You can follow the same steps for other list items as well.

• Vendors
• Bills
• Vendor credits
• Customers
• Invoices
• Credit memos

Vendors

1. Select Vendors in the navigation menu
2. Select the more options dots ⋮ next to Add vendor
3. Select Show Inactive
4. To restore an inactive vendor, select the vendor name
5. Select Undelete

Bills

1. Select Bills in the navigation menu
2. Select the All Bills tab
3. Select Filter
4. Under Show, select Inactive
5. Select Apply
6. To restore an inactive bill, select the invoice number
7. Select More actions
8. Select Undelete

Vendor credits

1. Select Bills in the navigation menu
2. Select the Vendor Credits tab
3. Select the Show Inactive Vendor Credits box

Note: Deleted/inactive vendor credits can't be restored. You'll need to create a new vendor credit if needed.

Customers

1. Select Customers in the navigation menu
2. Select the more options dots ⋮ next to Add customer
3. Select Show Inactive
4. To restore an inactive customer, select the customer name
5. Select Undelete

Invoices

1. Select Invoices in the navigation menu
2. Select Filter
3. Select Show, then select Inactive
4. Select Apply
5. To restore an inactive invoice, select the invoice number
6. Select More actions
7. Select Undelete Invoice

Credit memos

1. Select Invoices in the navigation menu
2. Select the Credit Memos tab
3. Select the Show Inactive Credit Memos box

Note: Deleted/inactive credit memos can't be restored. You'll need to create a new credit memo if needed.