1. Cashflow360
  2. QuickBooks Online
  3. Troubleshoot

QuickBooks Online sync error: Accounts with detail type Opening Balance Equity cannot have sub-accounts.

Why the sync error occurs

This error occurs when a GL account in Cashflow360 is trying to sync to QuickBooks Online and has the account type equity, and also has a sub account associated with it.

How to fix the sync error

There are two options to resolve this issue:

  • Change the account type from Equity to something else in Cashflow360
  • Delete the account if this Chart of Account isn't needed and contact Customer Support to request that it be marked not to sync

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