1. Cashflow360
  2. QuickBooks Online
  3. Troubleshoot

QuickBooks Online sync error: Business Validation Error: You must enter the email address for this customer in order to email statements.

Why the sync error occurs

This error occurs when an invoice marked to be emailed is attempting to sync to QuickBooks Online, but the customer is missing an email address in either Cashflow360 or QuickBooks Online, or the email address is invalid.

How to fix the sync error

There are two options to resolve this issue:

  • Add a valid email address to the customer in Cashflow360 and QuickBooks Online, then sync again
  • Deselect To Be Emailed on the invoice in Cashflow360, then sync again

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