1. Cashflow360
  2. QuickBooks Online
  3. Troubleshoot

QuickBooks Online sync error: Customer has a non-zero balance in QuickBooks Online

Why the sync error occurs

This error occurs when a deleted customer in Cashflow360 is trying to sync to QuickBooks Online, but the Customer has an open/non-zero balance in QuickBooks Online.

How to fix the sync error

Reactivate the customer in Cashflow360 until the customer has a non-zero balance in QuickBooks Online, or delete the customer's invoice(s) in QuickBooks Online and sync again.

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    What a customer sees when charged for a payment Vendor not connected yet Managing Vendor payment methods Payment timing - Payables Check payments Charging a customer Updating a vendor's bank information Setting up and using the Network Applying vendor credits Processing Items from the Inbox

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