QuickBooks Online sync error: Missing Invoice acctid: XXXXX

Why the sync error occurs

This error occurs when a received payment is trying to sync to QuickBooks Online, but either:

  • The invoice for the payment hasn't yet synced to QuickBooks Online
  • The invoice for the payment isn't connected between QuickBooks Online and Cashflow360℠

How to fix the sync error

Contact Customer Support to resync or relink the invoice.