1. Cashflow360
  2. QuickBooks Online
  3. Troubleshoot

QuickBooks Online sync error: Please make the parent account active first

Why the sync error occurs

This error occurs when you reactivate a deleted Chart of Account in Cashflow360, and the reactivation is attempting to sync to QuickBooks Online, but its parent account is deleted.

How to fix the sync error

  1. Re-activate the parent account in QuickBooks Online
  2. Sync again

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