QuickBooks Online sync error: The name "<list item name>" of the list element is already in use
Why the sync error occurs
This error occurs when an account, item, location, class, or project/job is created in Cashflow360, but it already exists in QuickBooks Online.
How to fix the sync error
- Check for duplicate list items in Cashflow360
- If so, merge and keep the integration ID of the list item from QuickBooks Online
- If there are no duplicate list items in Cashflow360, check that the list item already exists in QuickBooks Online
- If so, edit the list item in QuickBooks Online, add an asterisk to the description field, save, and sync
- This will update the list item and link to the one created in Cashflow360
- If the list item doesn't exist in QuickBooks Online, check inactive list items
- If inactive or not found, either reactivate and sync or edit the name in Cashflow360 to something unique and sync
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