QuickBooks Online sync error: Vendor is used in unbilled charges in QuickBooks Online

Why the sync error occurs

This error occurs when a vendor is deleted in Cashflow360 and the deletion is attempting to sync to QuickBooks Online, but the vendor is linked to active/unbilled billable charges in QuickBooks Online.

How to fix the sync error

There are three options to resolve this issue:

  • Reactivate the vendor in Cashflow360 until the billable charges are complete in QuickBooks Online
  • Delete the billable charges in QuickBooks Online and sync again
  • If the deletion should not sync to QuickBooks Online, contact Customer Support to request that the error be cleared