1. Cashflow360
  2. QuickBooks Online
  3. Troubleshoot

QuickBooks Online sync error: A Bill line item cannot have $0 amount and no description

Why the sync error occurs

This error occurs when a bill trying to sync to QuickBooks Online has a line item(s) with $0 in the amount field, but no account selected in the account field and/or no description in the description field.

How to fix the sync error

In Cashflow360:

  1. Select Bills in the navigation menu
  2. Select All bills
  3. Select the invoice number of the bill with the error
  4. Select edit
  5. Add a description to the $0 line item(s) if one is missing
  6. Add an account to the $0 line item(s) if one is missing
    • Alternatively, you can delete any $0 line items if they aren't needed
  7. Select Save
  8. Sync again

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