QuickBooks Online sync error: We can't sync because your books are closed in QuickBooks Online. Change the date or add the transaction manually, then sync again.

Why the sync error occurs

This error occurs when a bill, invoice, or payment is attempting to sync from Cashflow360℠ to QuickBooks Online, but the accounting period is closed in QuickBooks Online.

How to fix the sync error

There are three options to fix this error:

Option 1 - Change the date

Change the date of the transaction on the bill or invoice in Cashflow360 to a date in an open period in QuickBooks Online.

  • If the bill is dated before your Books Closed Date shown in Accounting Preferences under Settings, you can't edit the bill. Record the transaction/update in QuickBooks Online manually and contact Customer Support to clear the error.

If the transaction is a payment, you won't be able to edit the payment date in Cashflow360; proceed to the next 2 solution options.

Option 2 - Manually record

Record the transaction/update in QuickBooks Online manually and contact Customer Support to clear the error.

Option 3 - Open your books

Open the books in QuickBooks Online to allow the transaction to sync, but this option isn't recommended as we can't control if other transactions in Cashflow360 may sync in to the newly opened period.