QuickBooks Online sync error: Business Validation Error: You must select a client for each split line that is billable
Why the sync error occurs
This error occurs when the billable box in the customer/job field on a bill is selected and the field isn't needed.
How to fix the sync error
First, check Cashflow360℠ to see if Customers/Jobs are enabled for Payables. If not, follow these steps to enable:
- Select Settings
- Select Preferences under Accounting
- If Use Customers/Jobs in Payables is set to NO, Select edit and set to YES
- Select Save
- Once enabled, open the bill with the error and select edit
- Select Customer: Job on each line of the bill to see if Billable is checked
- If yes, deselect Billable on each applicable line item
- Select Save
- Sync again
If the billable box doesn't appear, it is because there are no customers listed in Cashflow360. Add a customer in Cashflow360 by following the steps below, and then edit the bill to enable the billable box to appear:
- Select Customers in the navigation menu
- Select Add customer
- Enter the required fields
- Select Save
If you don't need customers/jobs in payables, follow the steps above to disable that preference in your Accounting Preferences.
ACCOUNT SETUP View all
Load more