QuickBooks Online sync error: The amount cannot be updated on the bill because of the current approval mode set
Why the sync error occurs
This error occurs when an approval policy in Cashflow360 prevents a bill update trying to sync over from QuickBooks Online.
How to fix the sync error
This error has three possible resolutions, depending on the preferred workflow:
To allow edits to sync from QuickBooks Online
In Cashflow360:
- Select Settings
- Select Bill Approvals
- Select Edit
- Select Changes can be made to bills even after they are approved
- Select Save
- Return to the Sync Status page
- Select Fix to the left of the sync error
- Select Next
- Sync again
To clear the error without changing settings in Cashflow360
- Select Fix to the left of the sync error
- Select Next
- Sync again
To make changes in QuickBooks Online without affecting Cashflow360 data
Contact Customer Support to request 1-way sync for transactions.
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