QuickBooks Online sync error: The name supplied already exists: Another product or service is already using this name. Please use a different name
Why the sync error occurs
This error occurs when an item is created in Cashflow360, but it already exists in QuickBooks Online.
How to fix the sync error
- Check for a duplicate item in Cashflow360
- If so, merge and keep the integration ID of the item from QuickBooks Online
- If there are no duplicate items in Cashflow360, check that the item already exists in QuickBooks Online
- If so, edit the item in QuickBooks Online, add an asterisk to the description field, save, and sync
- This will update the item and link to the one created in Cashflow360
- If the item doesn't exist in QuickBooks Online, check inactive items
- If inactive or not found, either reactivate and sync or edit the name in Cashflow360 to something unique and sync
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