QuickBooks Online sync error: The name supplied already exists: Another product or service is already using this name. Please use a different name

Why the sync error occurs

This error occurs when an item is created in Cashflow360℠, but it already exists in QuickBooks Online.

How to fix the sync error

  1. Check for a duplicate item in Cashflow360
    • If so, merge and keep the integration ID of the item from QuickBooks Online
  2. If there are no duplicate items in Cashflow360, check that the item already exists in QuickBooks Online
    • If so, edit the item in QuickBooks Online, add an asterisk to the description field, save, and sync
    • This will update the item and link to the one created in Cashflow360
  3. If the item doesn't exist in QuickBooks Online, check inactive items
    • If inactive or not found, either reactivate and sync or edit the name in Cashflow360 to something unique and sync