QuickBooks Online sync error: Vendor has a non-zero balance in QuickBooks Online

Why the sync error occurs

This error occurs when a vendor is deleted in Cashflow360, but the deletion can't sync as the vendor has an outstanding balance in QuickBooks Online.

How to fix the sync error

There are two options to resolve this error:

Reactivate the vendor in Cashflow360

  1. Select the vendor name from the error
  2. Select the open trash can icon
  3. Sync

Manually delete the vendor in QuickBooks Online

  1. Delete the vendor in QuickBooks
  2. Select Resolve on the sync status page in Cashflow360
  3. Select to Not Sync the update