Sage Intacct sync error: Creating an advance payment requires an offset account. Offset account not selected.

Why the sync error occurs

This error occurs when an offset account isn't selected in Sage Intacct for an advance payment.

How to fix the sync error

To resolve the issue, select a GL account for advance payments in Sage Intacct:

  1. In Sage Intacct, go to Company > Services > Configure Accounts Receivable
  2. Choose a GL Account for Customer Advances
  3. Select Save