Sage Intacct sync error: sentpay could not be synced because related bill(s) didn't sync

Why the sync error occurs

This sync error occurs because Cashflow360 can't sync an AP Payment into your accounting system because the AP Bill can't be found in the accounting system.

Things to know: In Cashflow360, a SentPay is a group of AP Bill payments sent to your vendors. Each SentPay can contain one or multiple Ap Bill payments. One possibility is the AP Bill attempted to sync to the accounting system, but failed due to a sync conflict. To solve this, locate and resolve the sync conflict for the AP Bill.

How to fix the sync error

There are 3 ways to solve this error.

Bill hasn't synced to the accounting system due to a sync error

One possibility is the AP Bill attempted to sync to the accounting system, but failed due to a sync conflict. To solve this, locate and resolve the sync conflict for the AP Bill.

• Check the Sync Status Page for a sync conflict for the AP Bill. - OR -
• Check the AP Bill's Sync Status

If the hasn't sync and doesn't have an error, mark the bill to re-sync from the AP Bill's Sync Status page.

Sync only approved functionality may be blocking the AP Bill from syncing

Another reason an AP Bill wouldn't sync is that it hasn't been approved. If your Cashflow360 account has been configured to “Sync only approved AP Bills” in your BILL Sync Preferences, an AP Bill will NOT attempt to sync to your accounting system until it's been approved in BILL. To resolve this issue locate the AP Bill and determine if it needs to be approved.

Cashflow360 account was recently migrated to a new accounting system

If your BILL account just went through a Sync Migration, meaning you worked with a BILL integration specialist to connect your BILL account to a new accounting system, then some of your AP Bills may not be syncing due to the “Sync Start Date”.

• The “Sync Start Date” is a backend setting that's set as part of the migration process. This is used to make sure there's no data duplication in your accounting system.
• If you need to sync a record that was created before the “Sync Start Date”, also mark the AP Bill to attempt a re-sync to the accounting system via the Check Sync Status functionality on the AP Bill page. Doing so will override the “Sync Start Date” just for that record and force the AP Bill to attempt to re-sync to your accounting system.