Sage Intacct sync error: Transaction 'XXXX' is already paid and can't be deleted
Why the sync error occurs
This sync error has three possible causes:
- A payment has been voided and the related bill has been deleted in Cashflow360. Because the bill is still marked as paid in Sage Intacct, the sync is unable to delete it.
- An update has been made to a bill in Cashflow360 that's already paid in Sage Intacct. When a bill is updated in Cashflow360, the sync deletes the bill in Sage Intacct and recreates it as the updated version. Because the bill is paid in Sage Intacct, the sync is unable to complete the deletion.
- An update has been made to a bill in Cashflow360 that was previously paid in Sage Intacct, but that payment was voided.
How to fix the sync error
The solution for this sync error depends on the cause:
If the payment has been voided and the bill has been deleted in Cashflow360:
- Manually void the payment and reverse the bill in Sage Intacct
- Contact Customer Support to request that the error be removed
If the error was triggered by an update to a paid bill or bill with a previously voided payment:
- Manually update the bill in Sage Intacct
- Contact Customer Support to request that the error be removed
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