Oracle NetSuite Sync Error: DEPENDENCY_NOT_SYNCED: {"entity":"xxxx","id":"xxxx"}
Why the Sync Error occurs
This error occurs when something listed on a transaction (vendor, account, etc.) isn't correctly connected between Cashflow360 and Oracle NetSuite.
How to Fix the Sync Error
This error has a few possible solutions, depending on the object causing the error.
- From the Sync Status page, locate the error
- The error description will let you know what kind of object is causing the error: vendor, bill, department, etc.
- The ID listed in the error is either the Cashflow360 Object ID, or the Oracle NetSuite Internal ID.
- For Cashflow360 Object ID (a long string of letters and numbers)
- Copy the listed ID
- Paste the ID into the search field in Cashflow360 and hit enter
- The object will be displayed
- For Oracle NetSuite Internal ID (a short string of numbers)
- Copy the listed ID
- In Oracle NetSuite, pull up a similar object to the one that isn't syncing
- Ex: If a vendor is the object causing the sync error, open up any other vendor in Oracle NetSuite
- Paste the Oracle NetSuite Internal ID you copied in step 1, into the URL of the object you just opened, after id=
- Ex: https://system.na1.netsuite.com/app/common/entity/vendor.nl?id=1305, replace 1305 with the ID that was copied
- Select Enter, this will open the object that's causing the sync error
- For Cashflow360 Object ID (a long string of letters and numbers)
If the object appears in both Oracle NetSuite and Cashflow360, contact Customer Support for assistance clearing the error.
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