Sage Intacct sync error: Illegal character entity. (Last sync on xxxxxx did not finish successfully.)

Why the sync error occurs

This error occurs when something syncing from Sage Intacct (typically a customer or vendor record) contains a prohibited character.

How to Fix the sync error

Please contact Customer Support for assistance.

ACCOUNT SETUP View all

GETTING PAID View all

CONNECTING WITH MY VENDOR View all

PAYABLES / HOW TO PAY View all

QuickBooks for Windows View all

QuickBooks Online View all

NetSuite/Intacct/Xero View all

Import/Export View all

Payables View all

Receivables View all

FAQ

What a customer sees when charged for a payment Vendor not connected yet Managing Vendor payment methods Payment timing - Payables Check payments Charging a customer Updating a vendor's bank information Setting up and using the Network Applying vendor credits Processing Items from the Inbox

Can’t find your answer?

Live support available Monday - Friday, 5am-6pm PT

My support history

Quick navigation

Getting started
Syncing & advanced features
Trending issues & notes