Sage Intacct sync error: Intacct user authentication failure
Why the sync error occurs
There are 2 possible scenarios for this error:
- Sage Intacct login information entered in Cashflow360 is incorrect
- The sync user has "Enable Two-Step Verification" enabled but "Web Services Only" isn't enabled
How to fix the sync error
Login info is incorrect
Reenter Sage Intacct login information in Cashflow360:
- Select Settings
- Under Sync, select Setup
- Select Login Info
- Select Edit
- Enter Sage Intacct Admin Login credentials
- Select Save
Web Services only is not enabled
Enable Web Services Only for the sync user in Sage Intacct:
- Select Company
- Select Users
- Select Edit next to the sync user
- Enable Web Service Only
Web Services Only is enabled
If web services only is enabled, or two-step verification is off, and the error still occurs, try the following:
Sage Intacct sync user login information
- In Sage Intacct, reset the password for the sync user
- Once the new password has been created, reenter Sage Intacct login information in Cashflow360
Entity ID
- For Single-Entity accounts:
- Edit the login info and remove Entity ID. Entity ID isn't required.
- For Multi-Entity accounts syncing at the Entity level:
- Confirm the Entity ID in Sage Intacct:
- Go to Company > Entities
- Confirm the Entity ID for the Entity that will be syncing with Cashflow360
- Reenter the Entity ID in Cashflow360, and select Save
- Confirm the Entity ID in Sage Intacct:
For more information, see the appropriate sync setup guide for the Sage Intacct configuration.
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