Sage Intacct sync error: Line 1: The vendor dimension you selected -- 'vendor ID' -- is not related to your header-level Vendor Id dimension.

Why the sync error occurs

This error occurs when a vendor associated with a paid, previously-synced bill is changed, usually due to a merge. Sage Intacct does not allow changes made to paid bills to sync from Cashflow360℠.

How to fix the sync error

There are several options to solve this error, depending on your workflow:

Update the bill manually in Sage Intacct and clear the sync error in Cashflow360:

  1. Select Fix next to the sync error
  2. Select __I've updated this bill in Intacct; remove this error and sync future updates __
  3. Select Next

If you need the bill to display under the new vendor record in Sage Intacct:

  1. In Sage Intacct, void the payment and delete the bill
  2. Contact Customer Support to request that they re-sync both transactions from Cashflow360