Sage Intacct sync error: The amount cannot be updated on the Bill because of the current approval mode set
Why the sync error occurs
This error occurs when you edit a bill in Sage Intacct, but the bill has already been partially or fully-approved in Cashflow360. Changes are not allowed after a bill is approved is the default setting in Cashflow360.
- If you haven't updated the default approval workflow setting of Changes are not allowed, then partially-approved or fully-approved bills edited in Sage Intacct will trigger this error.
- If it's set to Allowed until every approver has approved, then fully-approved bills edited in Sage Intacct will trigger this error.
How to Fix the sync error
This error has 3 solutions, depending on your workflow:
To allow edits to sync from Sage Intacct
- On the Overview page, select +Bill
- In the Approver box, select When are bills ready to be paid?
- Select Changes can be made to bills even after they are approved.
- Select Save
- Return to the Sync Status page
- Select Fix to the left of the sync error
- Select Next
- Sync again
To clear the error without changing any settings
- Select Fix to the left of the sync error
- Select Next
- Sync again
To make changes in Sage Intacct without affecting Cashflow360 data
- Contact Customer Support
- Request that 2-way sync for transactions be disabled
ACCOUNT SETUP View all
Load more