Sage Intacct sync error: Vendor information cannot be changed because it is maintained by the vendor.
Why the sync error occurs
This error occurs due to vendors maintaining their own Bill.com accounts, but updates to the vendor information are attempted in Sage Intacct. In this scenario, the Cashflow360 account is networked to vendors in the Bill.com network. These vendors maintain their personal information (including Pay To name, contact address, etc.) in their own Bill.com accounts. If an edit is attempted to one of these vendors in Sage Intacct, this error occurs since the edit cannot be made to the Cashflow360 information.
How to fix the sync error
Please contact Customer Support to request that the error is removed.
ACCOUNT SETUP View all
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