QuickBooks Desktop sync error: Your login information has changed

Why the sync error occurs

This error occurs when there's a change to the token or login information for the user that set up the sync.

If the sync was set up by an online banking user using a token, and it's been deactivated, you will need to create a new token.

If a Collaborator in the Accountant role set up the sync, then updated their login information, the new credentials need to be updated in the Sync Dashboard.

How to fix the sync error

To create a new token

  1. Select Settings
  2. Select Tokens under Sync
  3. Select New
  4. Name will auto-populate (this is a one-time use object)
  5. Select Save - the token will be generated (also a one time use object)
  6. Write down or copy & paste this token, before navigating away from this page, as it's only shared one time
  7. On the Sync Dashboard:
    • Email = Token name
    • Password = Token
  8. Select Next
  9. Select the Cashflow360℠ account name to sync
  10. Select Finish

To update the collaborators login credentials

  1. Open the Bill.com Sync Dashboard
  2. Select Sync profile
  3. Select Edit
  4. On Where's your QuickBooks Company File page of the Profile Editor, select Next
  5. On Enter your Bill.com user name and password page of the Profile Editor, update the information
  6. Select Next
  7. Select the Cashflow360 account name to sync
  8. Select Finish