Voided payments sync

Voided payments don't always sync with all accounting system versions. Check the table below to see if a voided payment will sync with your accounting system:

Accounting System AP Voids Online AP Voids Offline AR Voids Online AR Voids Offline
QuickBooks Desktop No Yes No Yes
QuickBooks Online Yes Yes No Yes
QuickBooks Enterprise No Yes No Yes
Xero Yes Yes Yes Yes
Sage Intacct Yes Yes No No
Oracle NetSuite Yes Yes NA NA

Things to Know

  • If a voided payment doesn't sync with your accounting system, you'll need to manually void the payment in your accounting system
    • Once the void request is processed, we'll automatically sync a debit entry to the bank's GL account in your accounting system. This will offset the original credit record to the bank's GL account as of the date of the original payment.
    • To void the payment with the current date, void the payment in your accounting system first, then void the payment in Cashflow360.
    • If a payment is scheduled or recorded then voided prior to syncing, no payment record will sync to the accounting system.