Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) adds an additional layer of security to a Cashflow360 account by requiring a personal device to authenticate the user. This makes it extremely difficult to break into a Cashflow360 account.

When MFA is triggered

You will be prompted with a text or a voice message to enter a code upon logging in to BILL, when changing your password, or when changing your phone number.

MFA gate

Checking the "Trust this computer" box when you enter a code will reduce the need of a code to every 30 days, except when changing your password or phone number(s).

Enter code

Note: We are currently phasing in MFA at login, which means users in some accounts will get prompted for an MFA code immediately after logging in. These users will not get prompted for an MFA code again during their session, unless they change their phone number, change their backup phone number, or change their password.

Contacting Support if you can't login

If you can't access your primary or backup numbers, or you are not receiving codes after trying these tips, select Having trouble? and then Contact support.

MFA at login - contact support

Things to know

  • It is best practice to not share numbers or use another person's phone number for MFA
  • The number of times Send a new code will trigger a new code is 3, on the 4th attempt we will show some tips about how to ensure receiving the code successfully
    • Log out and bank in to reset the MFA process
  • Codes can only be sent via the Call me method to landlines
    • Landline phone numbers will be identified in the dropdown
  • To perform the security check less frequently, select the box to "trust" this computer
    • Do not select the "trust this computer" box when working on someone else's computer or logging in from a public location (like a library computer)
  • For devices that have been marked as trusted, the following conditions can still trigger MFA:
    • Changing your password
    • Changing your phone number(s)
    • Switching to a different browser
    • Disabling browser cookies, using a cookie management extension or clearing browser data
    • Changing the browser supported language, ie: adding a new language
    • Upgrading to a different version of the browser