Mobile App for Collaborators: Android troubleshooting

If the BILL mobile app is experiencing issues, such as not opening, unresponsiveness, or sluggish behavior, try these troubleshooting steps. After trying each recommended solution, check to see if the issue is fixed.

Mobile app troubleshooting

  • Confirm there's a Wi-Fi or data connection to the device
  • Sign out of the app and sign back in
  • Check for an updated version in the Play Store
  • Restart the mobile device
  • Uninstall and reinstall the app