Cashflow360 Virtual Card payments: Frequently asked questions (FAQ)



Supplier experience & recruitment


Is there a separate enrollment process to begin sending Cashflow360 Virtual Card payments?

No, users can begin sending virtual card payments immediately after enrolling in Cashflow360.

Is a credit line required for Cashflow360 Virtual Card payments, similar to other single use account (SUA) programs?

No, a credit line is not required. All transactions are pre-funded, meaning the funds will be debited from the client’s account at the time of sending the virtual card.

How much does it cost to send a virtual card payment?

There is zero cost for sending a payment virtual card payment, regardless of whether the client is on a bundle or non-bundle pricing structure.

If a client has an existing card program on Chase Connect, are Cashflow360 Virtual Cards included?

No, the Cashflow360 Virtual Card program is completely distinct and separate from other card programs.


Will the rebate clients earn be determined by payment size?

Clients will earn a flat rebate of 0.75% (75 bps) on the notional amount of each processed transaction.

  • Example: On a $1000 virtual card transaction, you earn $1000 x 0.0075 = $7.50

When will the rebate earned by clients be paid out?

The rebate will be paid out semi-annually as a cash deposit back to the client’s selected DDA (clients with processed virtual card volume will be contacted by their Chase relationship team to select their DDA for rebate). Rebate calculations will be based upon 1/1 – 6/30 and 7/1 – 12/31 periods; payment will be delivered within 90 days following period end. Rebate payment is subject to additional terms outlined within Cashflow360.

What does the current balance in a Cashflow360 user's virtual card rebate calculator represent?

The current balance represents the current period (either 1/1 – 6/30 or 7/1 – 12/31) rebate earned based on the value of settled virtual card payments subject to netting of returns and fraudulent transactions. Any pending virtual card payments would not be reflected. Rebate payment is subject to additional terms outlined within Cashflow360.

Where are the virtual card payments sent?

Payment instructions will be sent to the remittance email entered in the vendor profile or during the payment workflow.

When a Cashflow360 user chooses to send a virtual card payment, when is the remittance detail sent to their suppliers?

The payment instructions will be sent almost immediately after selecting Send.

How will the Cashflow360 user track status and manage their issued virtual cards?

Once sent, the Cashflow360 user will be able to view the status of all issued payments (including virtual cards) via the Payments Out screen. For virtual cards that have not expired or cleared, users will have the ability to void the virtual card as well as select the payment to view all virtual card information (16-digit card number, CVV, zip code, etc.).

How long does a supplier have to process the payment / will they receive reminders to process?

All virtual cards are set expire 30 days from the date the payment is sent. Clients are unable to extend the expiration date, but they will have optionality on reissuing the payment post-expiration. Vendors receive reminder emails to process the card 15, 7, 5, and 2 days prior to expiration. Clients receive an in-app reminder and email 5 days prior to expiration.

What happens if a supplier doesn't process the card in <30 days from receipt?

The Cashflow360 user will receive an in-app notification and email upon card expiration. The user will have 2 days to either reissue the payment or void and credit before the funds are automatically deposited back into their account.

Can more than one bill be paid with a single virtual card?

Yes, multiple bills can be paid with the same virtual card.

How does the Cashflow360 user know the rebate they've earned?

A rebate calculator prominently displayed on the Overview page will indicate the client’s rebate balance based on the value of settled virtual card payments (subject to netting of returns and fraudulent transactions).

Supplier experience & recruitment

How frequently will the card team reach out to suppliers?

As of May 2021, the card team will no longer be performing outreach to vendors. We'll be using BILL’s network of card acceptors to identify card accepting vendors for our clients. Strategic vendors that are common across BILL’s client base but are not currently card acceptors may receive non-client-specific outreach to join BILL’s network.

How will Cashflow360 users be notified of successfully recruited suppliers?

Suppliers that have already been identified as accepting virtual card will automatically default to virtual card as a payment method and “badged” as card accepting within the user interface. Cashflow360 users will also receive an email when their vendors are identified. Although badged vendors have been identified as card accepting, they have the right to accept or reject virtual card payments at their discretion.

If a vendor hasn't been recruited, can the Cashflow360 user still send them card payments?

Yes, the client has the right to send their vendor payments by whichever method they prefer. Before sending a virtual card to a vendor that is not identified as card-accepting or defaulted to virtual card in-app, the Cashflow360 user should ensure they are sending the card to an accurate remittance email address. It is also a recommended best practice to reach out to these vendors and inquire about their card acceptance practices ahead of time.

What is the incentive for suppliers to accept virtual card payments?

A seamless vendor experience and excellent service – vendors will have a dedicated support line to call for any issues. This removes the burden from the CF360 payor to spend time troubleshooting vendor processing issues.

Additionally, faster payment delivery is a primary driver. Processing virtual cards may also be a cheaper option for the vendor depending on their current process, volume, and mix of payment receipts.

Do Cashflow360 users have the option to turn off card payments?

Yes, the virtual card payment option can be turned off for the entire organization (entity) or on a per vendor basis.

What happens if a supplier opts out of Virtual Card?

The default payment option for that vendor will be either check or ACH, whichever the Cashflow360 user has selected an alternative payment method. If the vendor is known to not accept cards, the Cashflow360 user will no longer have the option to pay the vendor via virtual card, and any in-flight card payments will be automatically reissued as the vendor’s secondary payment method (either check or ePayment via ACH).

When a virtual card is sent, what is the supplier's experience?

The supplier will receive an email from J.P. Morgan, which includes the full 16-digit card number, the expiration date, CVV code, and invoice (remittance) details of the payment entered into Cashflow360.