Sage Intacct sync error: Enter an account label on line item X, and try again
Why the sync error occurs
This error occurs when a Receivables invoice is attempting to sync to Intacct but the Unallocated income account sync preference in Cashflow360 is empty or the account selected is inactive.
How to fix the sync error
Within your sync preferences in Cashflow360, select an active account for the preference Unallocated income account for invoices that are coded with an item that isn't linked to a GL account. The account selected for this preference will serve as a catch-all in the accounting system, to look for invoices that need to be coded.
- Common accounts used include Uncategorized Income or Suspense
In Cashflow360:
- Select Settings
- Select Preferences under Sync
- Select the edit icon
- Select an active account next to Unallocated income account
- Select Save
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