Oracle NetSuite sync error: "Please try syncing again. If this problem persists for more than 3 hours, please contact Customer Support"

Why the sync error occurs

This error occurs when the sync connection between Cashflow360℠ and Oracle NetSuite has failed.


How to fix the sync error

To resolve this error, disconnect then reconnect the sync.


Disconnect the sync

  1. Select Settings
  2. Select Setup under Sync
  3. Select Disconnect

Reconnect the sync

  1. Select Settings
  2. Select Setup under Sync
  3. Select Connect
  4. Select Continue
    • The info and preferences from when the sync was first connected are pre-populated. If you need to change it, please use the Oracle NetSuite sync setup guide linked at the bottom of this article.
  5. Select Save

If the error persists, contact Customer Support for additional troubleshooting.