1. Cashflow360
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  3. Troubleshoot

Xero sync error: Contacts cannot be archived if they are associated with repeating invoices

Why the sync error occurs

This error occurs when a customer or vendor is deleted and the deletion can't sync to Xero because the contact in Xero is linked to a recurring/repeating invoice setup(s).

How to fix the sync error

  • Undelete the deleted customer/vendor
  • Delete the recurring invoice setup in Xero
  • Contact Customer Support to clear the error if the contact deletion doesn't need to sync to Xero

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    What a customer sees when charged for a payment Vendor not connected yet Managing Vendor payment methods Payment timing - Payables Check payments Charging a customer Updating a vendor's bank information Setting up and using the Network Applying vendor credits Processing Items from the Inbox

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