1. Cashflow360
  2. Xero
  3. Troubleshoot

Xero sync error: Invoice on this payment is in Paid or Voided status in Xero

Why the sync error occurs

This error occurs when a payment can't sync to Xero because the invoice is either no longer in Xero or is already marked as paid.

How to fix the sync error

  • If the invoice is in Xero, remove the payment in Xero and sync to allow the payment from Cashflow360 to sync over
  • If the invoice isn't in Xero, contact Customer Support to resync the invoice to Xero
  • Contact Customer Support to clear the error if the payment doesn't need to sync to Xero

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    FAQ

    What a customer sees when charged for a payment Vendor not connected yet Managing Vendor payment methods Payment timing - Payables Check payments Charging a customer Updating a vendor's bank information Setting up and using the Network Applying vendor credits Processing Items from the Inbox

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