Xero sync error: Changes made don't match this vendor information in Bill.com network

Why the sync error occurs

This error occurs when a vendor is connected through the Network and updates were made in Xero to the corresponding contact's information, but these updates don't match. Once a Vendor is connected via the Network, the information entered by the vendor into their own account becomes default.

How to fix the sync error

  • If choosing to retain the changes made in Xero, unlink the vendor from the Network. This will switch the vendor to the payment method of Check and allow the updates to sync from Xero.
  • If the information from the network is correct, update the contact in Xero to match