Void an outgoing payment

You can void a check payment after the process date, before your vendor cashes it.

You can void an ePayment after the process date, before it is disbursed to the vendor.

You can cancel a Virtual Card payment that is scheduled to process on a future process date, prior to the process date. After we process a Virtual Card payment, you can void it, as long as it has not yet been authorized through the supplier’s merchant card processing system.

Void payments from the payments out page

1. Select Payments Out in the navigation menu
2. On the same line item as the payment, under the Actions column, select Void
3. Select to Remit
   • The funds will be returned to the originating bank account
4. Enter a reason for the void
5. Select Submit Request

Void a payment from the payment confirmation screen

1. Select Payments Out in the navigation menu
2. Select Payment confirmation #
3. Select Void payment
4. Select to Remit
   • The funds will be returned to the originating bank account
5. Enter a reason for the void
6. Select Submit Request

Void a Virtual Card payment from the payments out list

1. Select Payments Out in the navigation menu
2. On the same line item as the payment, under the Actions column, select Void
3. Select Yes to confirm that you'd like to void the payment
   • We will first need to verify that the Virtual Card number hasn’t already been authorized by your vendor
4. Select to remit the funds to the originating bank account, or reissue a payment
   • You can reissue the payment as another Virtual Card, or the vendor's alternate payment method (check or ePayment)
5. Enter a reason for the void
6. Select Submit Request

Void a Virtual Card payment from the payment confirmation screen

1. Select Payments Out in the navigation menu
2. Select Payment confirmation #
3. Select Void payment
4. Select Yes to confirm that you'd like to void the payment
   • We will first need to verify that the Virtual Card number hasn’t already been authorized by your vendor
5. Select to remit the funds to the originating bank account, or reissue a payment
   • You can reissue the payment as another Virtual Card, or the vendor's alternate payment method (check or ePayment)
6. Enter a reason for the void
7. Select Submit Request