Xero sync error: "Please try syncing again. If this problem persists for more than 3 hours, please contact Customer Support"
Why the sync error occurs
This error occurs when the sync connection between Cashflow360 and Xero has failed.
How to fix the sync error
To resolve this error, disconnect then reconnect the sync.
Remove BILL add-on in Xero
- In Xero, select Settings
- Select Connected Apps
- Under the Connected Apps heading select Disconnect beside Bill.com
Disconnect the sync
- Select Settings
- Select Setup under Sync
- Select Disconnect
Reconnect the sync
- Select Settings
- Select Setup under Sync
- Select Connect to Xero
- Enter Xero login credentials
- Select the Xero company to sync with, then select Allow access
- Note: Select the same company that was entered when the sync was first setup or it will not save. Changing the the company requires an assisted migration to avoid errors and duplications.
- Make any changes to existing sync preferences if needed and select Save
If the error persists, contact Customer Support for additional troubleshooting.
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